QuickBooks 2018 - What New Features are You Hoping to See?

Critical Alert! Big Changes Ahead for QuickBooks Enterprise Full Service Plan (FSP) Customers

IT IS CRITICAL THAT YOU READ THIS IF: Your business is using QuickBooks Desktop Enterprise software AND you are still on the older Full Service Plan (called the FSP for short). If this is you, it is essential that you carefully review the information below.

THIS ARTICLE DOES NOT APPLY TO YOU IF: You are are using QuickBooks Desktop Enterprise  software AND are currently on any of the subscription plans - called the Silver, Gold or Platinum subscriptions. The information below does NOT apply to you in any way if you have any of those subscription types. Naturally, this does not apply to you if you are using QuickBooks Pro, Premier or Online editions.

 
IT IS ESSENTIAL THAT YOU KNOW...

Starting September 18, 2017 and continuing through September 2018, businesses that choose to renew their FSP at their designated renewal time will actually be leaving the FSP program behind and automatically being moved into a NEW program Intuit is rolling out called the "QuickBooks Desktop Enterprise Subscription Program".

No big deal, right?

Wrong!

If you just let the renewal happen automatically as many businesses do, you will then have committed yourself to subscribing to QuickBooks Desktop Enterprise software for EACH and EVERY YEAR thereafter.

If you choose not renew your subscription a year from now, your QuickBooks Desktop Enterprise software will NO LONGER RUN.

That's correct - if you choose not to renew one year from now, you will not be able to access your QuickBooks software - it will stop running.

This is VERY different from what happened in the past if you chose not to let your FSP renew. The software would still run in those situations. That is all changing.


Here is a sample copy of the e-mail you will receive 30 days ahead of your FSP renewal relating to this situation. Note the discussion about this new requirement to renew your subscription in the future in the highlighted area:

QBES FSP 2018 Renewal Letter

OPTIONS AVAILABLE TO YOU:

Hopefully the point made above has grabbed your attention!

A year from now, if you choose not to renew your subscription, your QuickBooks Desktop Enterprise software will not run and you will be unable to access your company financial information.

So just what are your options at this point?

OPTION 1: CHOOSE NOT TO RENEW YOUR CURRENT FULL SERVICE PLAN (FSP) AND JUST LET IT LAPSE

If you choose this option:

  • Your QuickBooks (QB) Desktop Enterprise software will continue to work for as long as you want to use it - this is incredibly important to understand compared to the options below
  • You will not have access to any QB support  services - i.e. can't call Intuit for help, etc.
  • You will not get any product updates (i.e. bug fixes or patches) unless they are deemed a "security patch" by Intuit - you will still get those
  • You will not get any product upgrades (i.e. you will not be eligible to receive new versions of QB in the future)
  • Your version of QB Desktop Enterprise will still be supported under the Intuit 3 year sunset rule - said another way, if you are on QB Desktop Enterprise 2015, your support will end 5/31/2018. If you are on QB Desktop Enterprise 2016, your support will end 5/31/2019. If you are on QB Desktop Enterprise 2017, your support will end 5/31/2020. If you are on versions older than these, you are already using an unsupported version of QB Desktop Enterprise.
  • You will have no other choice but to subscribe to QB Enterprise in the future if you do want to move into a new version (i.e. you want to upgrade to QB Desktop Enterprise 2019 when it is released). It is no longer possible to "buy QB Desktop Enterprise once and use it for many years"

OPTION 2: CHOOSE TO RENEW YOUR CURRENT FSP, AND FULLY UNDERSTAND THAT YOU ARE THEN AUTOMATICALLY MOVING INTO THE "QB ENTERPRISE SUBSCRIPTION PLAN" AND THE IMPLICATIONS OF THAT

 If you choose this option:

  • You will have access to US based customer care/support
  • You will get 12 months of QB Desktop Enterprise upgrades
  • You will get access to online data backup and data protection services
  • You will get access to Advanced Reporting, Advanced Inventory and Advanced Pricing modules as you always have
  • As a new benefit, you will get expedited US based care support
  • As a new benefit, you will get free QuickBooks training - access to online, self-paced training classes for you and your staff
  • As a new benefit, you will get a dedicated Customer Success Manager (CSM) - free access to a dedicated CSM, a single QB point of contact reachable via direct phone or e-mail to address your specific product needs and questions

 If you choose this option:

  • It is essential that you understand what happens a year from now - if you choose NOT to renew your subscription a year from now, your QB Desktop Enterprise software will STOP working and you will NOT have access to your company financial data. If you do renew, it's business as usual of course

 If you choose this option:

  • It is critical to understand that you will be charged a premium of anywhere from 18% - 44% over the discounted pricing that is available to you under the Silver, Gold, or Platinum subscription levels


Here is the pricing table so you can see for yourself how these are priced. The first column is what you would pay if you simply renew your existing FSP into the new QB Enterprise Desktop Subscription Plan. The columns that discuss the Silver, Gold and Platinum subscription levels reflect the 20% lifetime discount (that's correct - for each year of your subscription) I can offer you:

QBES FSP Pricing Table

OPTION 3: CHOOSE TO MOVE INTO ONE OF THE QB DESKTOP ENTERPRISE SUBSCRIPTION PLANS - SILVER, GOLD OR PLATINUM

If you choose this option, all three subscription levels have the following:

  • You will have access to US based customer care/support
  • You will get 12 months of QB Desktop Enterprise upgrades
  • You will get access to online data backup and data protection services
  • As a new benefit, you will get expedited US based care support
  • As a new benefit, you will get free QuickBooks training - access to online, self-paced training classes for you and your staff
  • As a new benefit, you will get a dedicated Customer Success Manager (CSM) - free access to a dedicated CSM, a single QB point of contact reachable via direct phone or e-mail to address your specific product needs and questions

In addition:

  • If you choose the Silver subscription, you get Advanced Reporting
  • If you choose the Gold subscription, you get Advanced Reporting and Enhanced Payroll
  • If you choose the Platinum subscription, you get Advanced Reporting, Enhanced Payroll, Advanced Pricing and Advanced Inventory

 If you choose this option:

  • It is essential that you understand what happens a year from now - if you choose NOT to renew your subscription a year from now, your QB Desktop Enterprise software will STOP working and you will NOT have access to your company financial data. If you do renew, it's business as usual of course

 If you choose this option:

 

PLEASE DON'T SHOOT THE MESSENGER!

As a QuickBooks reseller and consultant, my goal with this detailed posting is to educate you about all the changes going on as a result of this announcement by Intuit. This will help you make an informed and educated decision about what is best for the needs of your business.

I am hoping to help you avoid a major "oh crap" moment a year from now. By that I mean you then come to realize you've been moved into the new "QB Desktop Enterprise Subscription Plan" by simply renewing your FSP, and you then have to renew your subscription each year forward from there or lose access to the software.

Please understand that those of us that resell QuickBooks Enterprise software are simply the messengers here. Intuit is calling the shots with these changes.

QUESTIONS? NEED TO REVIEW SPECIFICS FOR YOUR BUSINESS?

If you have questions about anything you have read above, please post them in the comments box. If you have them, others likely do as well!

If you need to talk through the specifics and the potential impact of this in your business, please contact me.

 

 

 

 

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