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February 04, 2015

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Wanted to share some comments received from a reader via direct e-mail:

"Great article! My opinion is that many people who select QBO are basically unaware of the professional hosting services available for Desktop Quickbooks. For many users, hosted QB offers a better solution than QBO.

My assumption is Intuit is seeing the rapid growth of NetSuite and other similar cloud offerings and is trying to counter that competitive threat with their emphasis on QBO.

Further, Wall Street has valued Cloud computing companies with higher multiples than client/server software companies. Intuit is feeling that pressure as well."

Scott Gregory

Mido:

I have been involved in calls/e-mails with a number of other businesses that have had similar experiences with the QBO product.

That is why I am stressing in the article the need to take it for a full test drive before making any moves to ensure it is a good fit across the board. Better to be safe and sure up front.

Scott Gregory

Niomi:

Thanks for your comments.

I have heard similar comments from many businesses about the seemingly high pressure from the marketing/sales desk.

I haven't sat in on any of these calls, but if you hear something enough, you can start to draw some conclusions.

Scott Gregory

Hi Jan:

Thanks for stopping by and posting your thoughts and comments - appreciate it.

I have heard similar comments to yours about the training resources.

Things are changing rapidly in this space right now - will be interesting to see how it unfolds.

Scott Gregory

Hi Pam:

Thanks for your comments.

This article from QBO support provides some additional insights into file size, etc:
https://qboe.custhelp.com/app/answers/detail/a_id/1089

As for Xero, you'd have to check in with their support group - I am unsure how the file size issue is addressed with them.

Scott Gregory

Very good article, I have used QB desktop for the past 15 years and have always been impressed with the program capabilities. I tried the Online version in the month of January 2015 and decided to go back to desktop. The program is inferior and missing a lot of reports and logical move from one function to another. This program is OK for very small business that has no need for analytical capabilities or future forecasting. It also lake any project management capabilities.

If you think the references to the desktop versions are buried, try finding any training for the 2014 or 2015 Certifications, all links except a few very basic tutorials send you to the QBO training. I think the switch to QBO only will be as soon as they get the expanded functions from the desktop, like job costing, up and running on the QBO format. That could be within 2-3 years. Look at what Neat Receipts did to convert anyone using a file storage area outside their C drive; they disabled your neat receipts program sent in an automatic MS update with instructions to use their cloud (with new monthly additional charges), or for now, an option to move your database only to your C drive. Eventually quickbooks may take that same track, forcing any legacy users that connect to the internet to move to QBO.

Very good article and you kept your emotions in check! No REAL business should be using QB Online. Intuit marketing is pushing it so hard because it is more lucrative for them - "to hell with the client" seems to be their philosophy. And you already said that in your article that featured a picture of a shark as representative of this company. QuickBooks software is very good but the corporate culture leaves room for another company to take over their business. Sad when greed takes over.

Great info on QBO vs desktop. I'm a desktop fan for sure. I was wondering though when would you consider a company too large to go to QBO? What do you use to measure that? And do you know if that same measurement would apply to Xero? thanks!

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