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Should I Renew My Service/Support Plan for QuickBooks Enterprise?

Yikes...

My mailbox has seen a steady stream of messages asking this very question.

WHY THE FUSS?

The reason the renewal of the QuickBooks Enterprise support plan has become such a hot topic comes down to this...

Many businesses are seeing increases in their annual renewal costs (those with 5 users or more) ranging anywhere from 71% to 200%.

That's correct - those are not typos...

WHY THE INCREASE IN COSTS?

In case you missed my earlier article, QuickBooks Enterprise has moved to a subscription pricing model as of October 2014.

As I see it, these increases in the renewal costs of the QuickBooks Enterprise full service plans are designed to eventually move those not on the subscription plan into parity with those that are on the plan. I see this happening over the next 1-2 years.

Eventually, it will be less expensive to be on the subscription plan the way things are going. We're just not there yet.

TO RENEW OR NOT TO RENEW - THAT IS THE QUESTION

There is no right answer to this question - your business will have to carefully evaluate the options.

As a quick reminder, the QuickBooks Enterprise support plan offers you the ability to get the latest version of Enterprise when it is released and also get access to the Enterprise support desk for a period of 12 months. (I also offer consulting services on Enterprise, but separate fees do apply - gotta pay the bills somehow...)

If you DO renew your support plan, you are then exempt from the subscription plan for another 12 months. You'll get your update to the latest version of QuickBooks in the fall of 2015, and you will get access to the Enterprise support team. Pretty much business as usual.

Except when it comes to your checkbook - it will be lighter due to the increase in renewal costs.

If you DON'T renew your support plan (and that is your choice), then you simply keep using the version of Enterprise you currently have and you don't get access to the Enterprise support desk.

BUT...

When it does come time to purchase an upgrade to your QuickBooks Enterprise (let's say you choose to do that in 2017), you will then be welcomed into the subscription plan at that time, however that may look. There won't be any other options.

And no, you can't purchase an older version of Enterprise anywhere to avoid the subscription. Many have asked that, and all have been told the same thing - no chance.

AND BEFORE YOU HIT THE EXIT DOOR

It's essential to know this - the alternatives to QuickBooks Enterprise will cost you 3 times or more than what you'll be paying for Enterprise.

Not to mention the enormous costs involved in converting, implementing and training on a completely new software package.

So making the quick reaction to move away from Enterprise will likely not be the best for your business for many reasons.

THERE YOU HAVE IT!

That's the straight scoop as I know it and I wanted to share it with you.

What are you going to do? Renew? Not renew?

Let your feelings be known and post your comments in the box below (if you are reading the live blog) or click here to go to the blog post and offer your thoughts.

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In addition, if you are subscribing to Advanced Inventory or Advanced Pricing, if you don't renew your support plan then you will no longer be able to use those Enterprise additional subscriptions...

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