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July 03, 2012


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Hi Doug:

The desktop version of QuickBooks allows for customer account numbers, but the Online version apparently does not (I looked too, and didn't see a place for it).

Intuit has suggested these options if a customer number is needed:

In many small businesses, customer lookup is driven by name, not number so this may be why they opted not to include it? Just a guess though...

Scott Gregory

I was trying QuickBooks Online and was disappointed to find there is no place to enter a customer account number. It seems like a strange omission because (1) I have a customer number with Intuit so they must think it is important and (2) when setting up vendors you can add your account number with them.

So I wonder why there is no way to enter a customer account number for your own customers.

I'm in a quandary as to what to do now.


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