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February 15, 2011


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Hi Troy:

The information you have posted is completely new to me and makes no sense at all.

Your license for 2011 was purchased by you and does not expire if you purchase 2012. You can take the 2011 CD and install it on a computer whenever you like (assuming that is the only computer it is installed on of course) and use the 2011 version of QB as normal. You can also do the same with your 2012 license.

I'm curious who was telling you this information? Also, I'm curious about why this question even came up?

It is true that you can't transfer your license to another business, but that license is yours to use as you like.

Maybe what they were trying to say is that you can't use QB 2011 and QB 2012 on the same data file at the same time. If that is what they meant, that is true. This is only an issue if you have multiple people accessing QB at the same time though, which doesn't sound like it is the case for you.

Please post additional details if you like so we can better understand why this issue came about.

Scott Gregory

Last years license is no longer good if you upgrade. I understand their reasoning on the one license per one individual. I am however confused as why my license from a prior version becomes obsolete when I upgrade. I have the 2011 version of quick books. I assumed I could purchase the 2012 software and use my prior license along with the new license from the new version. WRONG! The 2011 license will not carry over to 2012. Since they are so concerned with users each caring a license it would be nice if the software upgrade wouldn't cause the user to loose all previous licenses only to have to purchase again. Since their license is non transferable I am basically out on using the old license. It would be nice if large mammoth companies like Intuit would care about the thousands of small businesses they short changed.

It looks like Intuit want it both ways. You are allowed a maximun of 5 concurrent users, but you must purchase for the number of users that may use Quickbooks.

You right, I don't read the EULA, as it ussually contains a dozen pages of legalize, and requires you to hand over your first born.

With Terminal and Cloud Services, these agreements are unworkable, and companies need to move to concurrency (you license for the maximun number of users that will ever be using the software at one time).

Most of us are not worried about the software police, and you can place me in this group that can sleep easily at night, when we purchase software based on concurrency, and ignore the fine print in the EULA. Scott, I think you are in the small minority on this one.

Hey Scott, good stuff. Here is how I see it all. Simultaneous use is irrelevant. Terminal server is irrelevant. Hosting QB is irerlevant. In the end, all I need to know is how many unique human beings are going to click on the QB icon during the life of the license ownership. This # equals how many licenses or seats on the firm license I need. For i.e., there are 5 people who access QB. They have QB Pro 2011. Though only 3 of them can be in the same data file at one time, they still need to pay for all 5 people using QB. The one user license allows for installation on a dekstop and a laptop computer, that is it. A multi-seat license allows for installation onto the same # of computers as # of seats on the license. Now if one employee leaves, and a new one arrives, that new employee can take over the old employees seat.


I'm curious - are you purchasing a US or UK version of QuickBooks?

Scott Gregory

Thanks for the observations. I'm buying QB Pro 2011 right now, and can't believe the following statement in the License, "Intuit is a global company and may access or store personal information in multiple countries, including countries outside of the European Union that may be deemed to have inadequate protections. When you agree to these this (sic) Agreement, you agree to this practice." If this was presented to me personally (instead of for my employer), it would be DOA (dead on arrival), since I would not knowingly allow my personal info to be stored in countries 'deemed to have inadequate protections.' I will be shopping for an alternative, since accepting this is a very unreasonable requirement!

Hi Wes:

A couple of thoughts to hopefully help clarify:

1) QB Premier is not sold in 5 user packages, no matter where you get it. You'd have to get a 3 user and 2 user package in order to get to the 5 licenses of Premier you mention. I'll assume that is what has happened to this point.

2) If in fact you do have these 5 licenses, I don't see the need to purchase any additional licenses. These 5 licenses will allow you to install QB on 5 computers and allow those 5 people to access a QB data file at the same time, which I'm guessing you are trying to do.

I can't speak to the specifics of the conversation you had with the rep from Intuit, but it sounds to me like they were mistaken.

The licensing and functionality is/has been the same in the Pro and Premier packages for years. The only ringer was the new change this year with Pro only that you can only have 3 people in a data file at once - no more than that. With Premier, you have always had the ability to have up to 5.

Does this help?

Scott Gregory

One thing that is not clear in regard to Intuit's definition of a license is "simultaneous" access. I interpret that to mean more than one user accessing the database concurrently, not separately. Apparently Intuit interprets a license as the ability to access the company data file, but not simultaneously.

I recently purchased Quickbooks Premiere Manufacturing and Wholesale Edition 2011 for a client who expected to have 5 concurrent licenses as it is advertised on the retail package. After a call to Intuit, I was informed that we do have up to 5 users aloowed to access the data file, butI would have to purchase an additional license for simultaneous access for each user at a cost of $350. I bought the product from Amazon for $270.

Needless to say, the owner of the business was pretty upset when this infpormation came to light. He had previously been Using Quickbooks Pro and was already accustomed to having SIMULTANEOUS multi-user access. Arguing with Sanjay proved to be futile.

My questions are: Why is Intuit now charging for simultaneous access for the Premiere Edition of their product? Can I just purchase another shrink wrapped retail package for Amazon to obtain the additional license and save $80, or are we going to be forced into purchasing the license through the Quickbooks licensing wizard?

Hi Sam:

Thanks very much for taking the time to offer your feedback on my QuickBooks blog – I appreciate you stopping by, even if it was by accident :)

Scott Gregory

Thanks for the info Scott!

While I wasn't looking for info on this particular subject, you presented your information clearly, and it was an informative and enjoyable read.

Just wanted to say it since no one else has (on this post anyway)


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