Network Troubleshooting Tool for QuickBooks

Thank you Intuit!

They recently released a network diagnostic tool that can help diagnose various problems that businesses may encounter when working with QuickBooks in multi-user mode.

This tool works with QuickBooks 2008 and 2009 only (Pro, Premier and Enterprise) and computers that are running Windows XP or Vista. There is no charge to download and use it on your network.

TIP: If terms like ping, TCP/IP and firewall give you nightmares, enlist the help of a QuickBooks Specialist or IT expert to work with this tool and your network.

Once you are ready to dig in, simply download the network diagnostic tool and install it on the computer where your company file is stored. This is usually a server in most multi-user environments.

A window like this appears (click on the image for larger size):

 

As you can see, there are LOTS of geeky things here to help diagnose QuickBooks troubles on your network.

In running it on my network, it worked flawlessly and provided some excellent feedback about the operation of QuickBooks within that environment.

If you need some help and insight to understand the various results, make sure to visit the QuickBooks network diagnostic tool help page.

In addition, you can e-mail or upload the log files created by the diagnostic tool if you are working with the QuickBooks support group to try and resolve QuickBooks network issues.

This tool is a great addition to the resources that are available to keep QuickBooks running smoothly in your business!

Feel free to post a comment below if this tool has helped resolve a QuickBooks or network problem in your business.

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Need help with QuickBooks?

Connect with Scott Gregory @ Bottom Line Accounting Solutions. He is a specialist with QuickBooks Pro, Premier, and Enterprise software.

Comments

[Exams]

Thanks for providing such info to us! Troubleshooting Computer networks to solve the network administrators, system administrators, network technicians and IT consultants of the most important statement of work. Computer network can have this, because it can be infected with viruses and spyware, hacker attacks, not authorized users of different kinds of problems and face connectivity failure issues due to the faulty network devices or configurations.

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[Scott Gregory, QuickBooks Expert]

Hi Ian:

Unfortunately, there is no network tool that Intuit has made available for QuickBooks Enterprise 4.0 that I am aware of. The new tool works only for 2008, 2009, and now 2010.

You'll have to rely on some of the other tried and true IT testing methods (ping, tracert, etc.) if you are having trouble with Enterprise 4.0.

Keep in mind that 4.0 was the very first release of Enterprise. It has gone through 6 generations of changes and improvements that most likely will resolve the issues you are experiencing.

Scott Gregory

[ian]

Is there a network tool for Quickbooks enterprise 4.0 on Server 2003?.

Thanks in Advance,
Ian